Choosing the right path:
It is a testament to you and your company that you want to invest in the managers and employees. If you are someone who continues to look for ways to inspire, increase revenue, and perfect service skills in this competitive global market, I hope we can work together towards these goals.
Below are the types of programs I have delivered to some of the best companies in the world. Itemized much like a Restaurant menu, it illustrates just how flexible and customized Profitable to Train, LLC's services can be.
Unlike typical “standards shoppers” I look past the standards to see how well interactions are tailored to the guest, if service is intuitive, and if there are any missed revenue opportunities. In other words, I look for the items and experiences that are typically commented on by guests through popular rating sites.
Level of Detail
On-Site Evaluations of Outlets, Services, Guest Experiences (Standard Weekly Package)
Pre-Visit Operations Evaluations of Reservations, Concierge Services, Spa Reservations, Car Service (whether in-house or outside contractor) (Additional half day off-site rate)
Pre-Visit Sales/Catering Evaluations re-activeness and response to basic inquiry (Additional half day off-site rate)
Pre-Visit Comp Set Evaluations of up to three businesses for designated departments (Additional full day, off-site rate)
Classes are informative, practical, and fun! Companies may choose from the following four course menus.
Every week on property ends with an Executive Wrap Up. A report is delivered and all analysis tools are shared during a Q&A session.
Level of Detail
On-Site Wrap Up Meeting (Standard Weekly Package)
Post-Visit Teleconference Reinforcement Session (Additional half day off-site rate)
Return Visit entailing more detailed work and review (Additional weekly on-site rate)