Companies spend large amounts of money on “big picture” agendas. They set prices, establish budgets, create marketing strategies – only to then to entrust these efforts to employees with little training and even less comprehension of their objectives.
The purpose of Profitable to Train is to Evaluate, Consult, and Train the most valuable asset of any establishment, its people. By investing in properly informed employees, especially those who have direct guest contact, companies make sure that the correct message is coming across. Once the entire team understands their goals, everyone starts making better business decisions and brings more revenue through to the bottom line.
There are several components to Profitable to Train. Clients may choose options in any of the combinations needed to make their company thrive. Customized programs can also be designed if desired.
Luxury Hotel Client, New York
“What a “WOW” – Thank you for a terrific program, and thank you for spending time with our Front Office, Spa, Retail as well as Room Reservations teams. I hear only the best about your seminar. You opened their eyes and thoughts and I am sure my colleagues benefited a great deal from this (and so did we!). Kate, we appreciate your support and hope to see back again for a follow-up.”
What Clients Say
Luxury Hotel Client, Paris
“Kate Buhler is a true original. She has done Sales Skills Classes all over the world for years and I have seen her several times with all different audiences. She is an excellent presenter and knows hotel operations very well. Honestly I believe she is the best trainer we have had and she can have a tremendous impact in the hotel. She has also worked on various projects concentrating on technical training and specific project work that have been rolled out globally throughout the company. At the same time she has created presentations over the years and she has continued to improve them after every training. We will be receiving the latest presentations she has created including the one for F&B. I have seen the materials and they are well written, organized and quite effective to increase sales. I have known Kate for over 8 years and highly recommend her.”
Manager and Program Participant, Bahrain
"Hi Kate, I wanted to thank you again for the lovely days here in Bahrain! In 10 years of hospitality industry I never had such an amazing and productive training, thank you for your time and I hope to see you soon. Sincerely..."
Secret Shop service offers a guest’s perspective of the customer experience in person, web, and telephone. Ensuring seamless service through all channels of communication. (Competition Shops are also available with some programs.)
An Evaluation Report measures service and sales using the metric tools of the company's choice. Providing a prioritized list of areas that need attention.
A Revenue Management approach to marketing strategies, channel distribution and PMS management. Using basic techniques, managers are guided to better analyze their department's status.
Price Structure and Competitive Analysis ensures that rate plans capitalize on the opportunities and challenges presented within the company’s position within the market. (Available with some programs.)
A List of Suggested Techniques proven to Increase revenue streams in each discipline are presented at the end of the program.
Involve and Inform teams about the strategic and financial goals of their business. Classes explore how decisions made by employees effect the company, the customer, and ultimately themselves.
Sales and Service Skills: Classes are taught in each customer service based department, tailored to their specific job requirements.
Business Etiquette and Image Management: customers opinions are established by the way they are treated. This class ensures that the right messages are communicated.
Consultant, Trainer, Finder of Hidden Revenue
With over 25 years of experience in the Luxury Hotel industry, Kate has managed Divisional Departments in Rooms, Food and Beverage, Human Resources, and Sales. She also worked as a Director of Revenue, and as a Designer / Trainer for global corporate initiatives. Projects she specialized in focused on Service, Sales, and Quality Control which revealed a passion for training teams to work more efficiently.
Working in Revenue Management inspired her to teach with an emphasis on understanding ROI and marketing. It is her goal to increase job satisfaction in others by illustrating their key role within the organization. She has developed and presented seminars for hotels around the world, and written articles about revenue, sales, and how to deliver service required for the world's most discerning clients.